Terms of Service

Introduction

Welcome to Kefaru Tech. These Terms of Service ("Terms") govern your access to and use of our website, services, and products. By accessing or using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our services.

1. Definitions

• "Company," "we," "us," or "our": Refers to Kefaru Tech
• "Services": All IT consulting, software development, cloud solutions, and related services provided by Kefaru Tech
• "Client" or "you": The individual or entity using our services
• "Website": Our website accessible at www.kefaru.com
• "Agreement": The contract between you and Kefaru Tech, including these Terms and any project-specific agreements

2. Services Provided

2.1 Scope of Services

Kefaru Tech provides the following services:

• Salesforce Consulting & Implementation
• Microsoft 365 & Modern Workplace Solutions
• Managed Cloud & DevOps Services
• Data and Artificial Intelligence Solutions
• Cybersecurity & Compliance Services
• Custom Software Development

2.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice. We are not liable for any modification, suspension, or discontinuation of services.

3. Account Registration and Use

3.1 Account Security

When creating an account with us, you must:

• Provide accurate, complete, and current information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

3.2 Prohibited Activities

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any laws, regulations, or third-party rights
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services or servers
• Engage in any activity that could harm Kefaru Tech or its clients

4. Payment Terms

4.1 Fees and Billing

All fees are specified in the project proposal or service agreement. Payment terms include:

• Fees are quoted in USD, INR, or CAD as specified
• Payment schedules are defined in project agreements
• Invoices are due within 15 days unless otherwise specified
• Late payments may incur interest charges of 1.5% per month
• All fees are exclusive of applicable taxes

4.2 Refund Policy

Refunds are handled on a case-by-case basis. For subscription services, refunds may be prorated. Custom development work is generally non-refundable after project initiation. Contact us at billing@kefaru.com for refund requests.

5. Intellectual Property Rights

5.1 Our Intellectual Property

All content, features, and functionality of our website and services, including but not limited to:

• Text, graphics, logos, and images
• Software, code, and technology
• Trademarks, service marks, and trade names
• Proprietary methodologies and processes

are owned by Kefaru Tech and protected by international copyright, trademark, and other intellectual property laws.

5.2 Client-Owned IP

Upon full payment, you own:

• Custom code developed specifically for your project
• Content you provide to us
• Final deliverables as specified in the project agreement

We retain ownership of reusable components, frameworks, libraries, and methodologies used in your project.

6. Confidentiality and NDA

Both parties agree to:

• Maintain confidentiality of proprietary information
• Not disclose confidential information to third parties without consent
• Use confidential information only for the purposes of the engagement
• Return or destroy confidential information upon request

For projects involving sensitive data, we can execute a separate Non-Disclosure Agreement (NDA).

7. Warranties and Disclaimers

7.1 Service Warranty

We warrant that:

• Services will be performed in a professional manner
• Work will conform to specifications in the project agreement
• We will use industry-standard practices and tools

7.2 Disclaimer

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of non-infringement
• Warranties that services will be uninterrupted or error-free

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEFARU TECH SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from third-party services or products
• Damages exceeding the fees paid for the specific service in question

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless Kefaru Tech, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Content you provide to us

10. Termination

10.1 Termination by You

You may terminate services by providing 30 days written notice. You remain responsible for payment of fees for work completed and committed resources.

10.2 Termination by Us

We may terminate or suspend services immediately if:

• You breach these Terms
• Payment is overdue by more than 30 days
• You engage in fraudulent or illegal activities
• Required by law or regulatory authority

10.3 Effect of Termination

Upon termination, you must cease using our services and pay all outstanding fees. We will provide you with deliverables completed up to the termination date.

11. Data Protection and Privacy

Our collection and use of personal information is governed by our Privacy Policy. We comply with applicable data protection laws including GDPR, CCPA, and PIPEDA.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of:

• India (for clients in India and Asia-Pacific)
• Canada (for clients in North America)

12.2 Dispute Resolution

In the event of a dispute:

1. Parties will first attempt to resolve through good-faith negotiation
2. If unresolved within 30 days, disputes may be submitted to mediation
3. If mediation fails, disputes will be resolved through binding arbitration
4. Arbitration will be conducted in Pune, India or Brampton, Canada as applicable

13. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of our services after changes constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any project-specific agreements, constitute the entire agreement between you and Kefaru Tech regarding our services and supersede all prior agreements.

16. Contact Information

For questions about these Terms of Service, please contact us: